Resolved
This incident has been resolved.
Posted Aug 31, 2020 - 07:13 UTC
Update
We are continuing to monitor for any further issues.
Posted Aug 31, 2020 - 07:12 UTC
Monitoring
We are monitoring the status of the global internet and Level3 peering.
Posted Aug 30, 2020 - 15:45 UTC
Investigating
At 10:07 AM UTC, we noticed network disturbances caused by an ongoing incident inside Level3/CenturyLink's network. While this did not impact our services directly, we took proactive action by shutting down all BGP sessions with Level3/CenturyLink on our global network, to minimize the impact to our customers.
Level3 is an important partner and a network service provider for Volterra and we are doing our best to reduce our load on their network. We are regretful for this and are available to provide additional information or assistance to our customers and partners as needed.
Posted Aug 30, 2020 - 14:35 UTC
This incident affected: Services (Portal & Customer Login, Customer Dashboard), North America Network PoPs (Ashburn, VA, United States, New York, NY, United States, San Jose, CA, United States, Seattle, WA, United States), South America Network PoPs (Sao Paulo, Brazil), Europe Network PoPs (Amsterdam, Netherlands, Frankfurt, Germany, London, United Kingdom, Paris, France, Madrid, Spain, Lisbon, Portugal), Asia Network PoPs (Singapore, Singapore, Tokyo, Japan), and Customer Support, Docs and WebSite (Customer Support, Software Distribution, Product Documentation).