Postmortem -
Read details
Mar 28, 01:29 UTC
Resolved -
The F5 Distributed Cloud team confirmed the SMS alerting issue is restored. This incident has been resolved.
Mar 18, 09:50 UTC
Monitoring -
The F5 Distributed Cloud team completed the activity and deployed the configuration change. The issue has been mitigated. We are currently monitoring the platform.
Mar 18, 07:12 UTC
Update -
The F5 Distributed Cloud Team would have to deploy a config change and restart a alert service at the following time. It is expected to see errors related to the alert before configuration been fully loaded. We apologize for the confusion caused this activity.
Time:
Start: 05:00AM Mar 18 2024 UTC
Expected end time: 09:00AM Mar 18 2024 UTC
Mar 17, 05:01 UTC
Update -
F5 Distributed Cloud support team will deploy a platform change to fully address the SMS alerting issue. The change is currently under testing and is expected to be completed and deployed in the week of March 18th. More updates will be provided soon.
Mar 15, 10:33 UTC
Identified -
F5 Distributed Cloud Team is actively addressing the SMS alerting issue. Traffic processing and core services are operating normally, however, customers cannot receive SMS notifications on a real-time basis in the US region. F5 Distributed Cloud team continues working on priority to restore services. More updates will be provided soon.
Mar 12, 16:50 UTC
Monitoring -
Distributed Cloud console issue has been resolved. We are continuously monitoring the system.
Mar 12, 06:32 UTC
Investigating -
The F5 Distributed Cloud Team has identified an issue with Distributed Cloud alert console where some of our customers are getting 500 server error while accessing the browser. We are actively addressing and resolving the issue.
Mar 12, 03:02 UTC
Update -
Email alerts has been restored. We are continuously monitoring the system
Mar 12, 01:23 UTC
Monitoring -
A fix has been implemented and deployed. Presently we are monitoring the system
Mar 12, 00:02 UTC
Update -
We have identified the issue and working the fix
Mar 11, 22:54 UTC
Identified -
The F5 Distributed Cloud Team has identified an issue with email and SMS alerts that is currently restricting the capability for some of our customers to receive their configured notifications in real-time. We are actively addressing and resolving the issue
Mar 11, 19:52 UTC